Privacy Policy

mentr is a competitive gaming mentorship platform operating at mentr.gg. It is currently organized and operated as a sole proprietorship by Tokio Kobayashi in the Commonwealth of Massachusetts. In the event mentr is incorporated as a formal legal entity, this Policy will be updated accordingly and continued use of our services will constitute acceptance of the revised Policy.

This Policy applies to all personal information collected through or in connection with the following services:

• The mentr website at mentr.gg and all subpages
• The Teamfight Tactics with mentr coaching program
• The Valorant with mentr coaching program (forthcoming)
• The Riftbound with mentr coaching program (forthcoming)
• The mentr subscription service (launching Set 18)
• PROJECT PBE, the competitive TFT ladder and tournament event hosted by mentr
• The mentr Discord server and all communications conducted through it
• Any mentor or program interest application forms hosted on mentr.gg

This Policy does not apply to third-party platforms we link to or integrate with, such as Discord, Supabase, Stripe, or tactics.tools. Those platforms operate under their own independent privacy policies, which we encourage you to review.

We collect personal information that you voluntarily provide to us when you use our services. This includes:

• Program Applications. When you apply to a coaching program, we collect your name, email address, Discord username, in-game name (IGN), server and region, peak rank, competitive history, links to third-party profile pages (such as tactics.tools or tracker.gg), and any other information you voluntarily include in your application.
• Mentor Applications. When you apply to become a mentor, we collect your name, email address, Discord username, IGN, region, peak rank, competitive accolades, profile links, social media or streaming links, and any supplementary information you provide.
• Program Interest Forms. When you submit your email to be notified about a forthcoming program (such as Valorant with mentr or Riftbound with mentr), we collect your email address and the program you expressed interest in.
• PROJECT PBE Registration. When you register for PROJECT PBE, we collect your Discord account information (username, Discord ID, and avatar) via Discord OAuth2, along with your in-game name and region.
• Account Creation. When you create a mentr account via Discord OAuth2, we collect your Discord ID, Discord username, and Discord avatar URL as provided by Discord’s API.
• Communications. When you contact us via email or Discord, we retain the content of those communications and any personal information you share within them.

When you access mentr.gg, certain technical information may be collected automatically by our infrastructure and hosting providers. This may include:

• IP address and approximate geographic location (country or region level)
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and referring URLs
• Session timestamps

This information is collected through standard web server logs and any analytics tools in use. mentr does not currently operate its own behavioral tracking infrastructure. Any such data collected automatically is used solely for operational and security purposes and is not used to build advertising profiles or sold to third parties.

mentr uses Discord OAuth2 for account creation and login. When you authenticate via Discord, we receive only the information Discord’s API provides in the scope of the permissions you authorize, which typically includes your Discord ID, username, email address (if you authorize that scope), and avatar. We do not receive your Discord password or any information beyond the authorized OAuth2 scope. Your use of Discord is governed by Discord’s Privacy Policy and Terms of Service, which are independent of this Policy.

We use the personal information we collect only for the purposes described below. We do not sell your personal information and do not use it for behavioral advertising.

• To operate and deliver our services. This includes processing applications, managing enrollments, facilitating mentor-mentee matching, coordinating program communications, issuing progress reports, and administering tournament registrations.
• To communicate with you. This includes sending program-related announcements, responding to your inquiries, notifying you of application decisions, and sending updates about programs you have expressed interest in.
• To authenticate your identity. We use Discord OAuth2 data to verify your identity and link your mentr account to your Discord profile for platform functionality.
• To maintain security and prevent fraud. We may use account and technical information to detect, investigate, and prevent unauthorized access, fraud, abuse, or violation of our Terms of Service.
• To comply with legal obligations. We may process or retain your information as required by applicable law, court order, or lawful governmental request.
• To improve our services. We may use aggregated, de-identified data to understand how our services are being used and to make improvements. This data cannot be used to identify you.

mentr does not sell, rent, lease, or trade your personal information to any third party for monetary or other valuable consideration. This includes any data collected through program applications, mentor applications, interest forms, or Discord OAuth2 authentication.

When you are matched with a mentor through a coaching program, we share relevant application information with your assigned mentor for the purpose of delivering coaching services. This includes your IGN, region, rank, stated goals, and any other application information you provided. Mentors are engaged by mentr to deliver coaching services and are bound by confidentiality obligations with respect to the personal information of their mentees.

We use a limited number of third-party service providers to operate our platform. These providers access personal information only to the extent necessary to perform their functions and are not permitted to use it for any other purpose. Our current primary service providers include:

• Supabase. Our backend database and authentication infrastructure provider. Application data, account information, and EVENT registration data are stored in Supabase. Supabase operates under its own Privacy Policy and is subject to data processing agreements consistent with industry standards.
• WordPress / WP Engine (or applicable host). Our website platform and hosting provider. Standard web traffic and server log data may be processed by our hosting infrastructure.
• Payment Processors. When applicable, payment for program enrollment is processed through a third-party payment processor. mentr does not store payment card information. All payment data is handled directly by the payment processor under its own PCI-compliant infrastructure.

We may disclose your personal information if we believe in good faith that disclosure is necessary to: (a) comply with applicable law or respond to a valid legal process, including a subpoena, court order, or governmental inquiry; (b) protect the rights, property, or safety of mentr, its users, or the public; or (c) enforce our Terms of Service or this Privacy Policy.

If mentr is incorporated, acquired, merged with another entity, or undergoes a change in ownership, your personal information may be transferred to the successor entity. We will notify you of any such transfer and any material change to how your information is handled by updating this Privacy Policy and posting a prominent notice on mentr.gg.

Competitive performance data associated with PROJECT PBE, including player rankings, in-game names, and regional designations, may be displayed publicly on the mentr.gg leaderboards during and after each event. By registering for PROJECT PBE, you acknowledge and consent to the public display of this information. This data does not include your email address, Discord ID, or any other non-public personal information.

mentr relies on Discord as a primary communication and authentication platform. Discord is an independent third-party service operated by Discord Inc. Your use of Discord, including any data Discord collects about you, is governed exclusively by Discord’s Privacy Policy (https://discord.com/privacy) and Terms of Service. mentr has no control over Discord’s data collection practices and is not responsible for them.

PROJECT PBE is played on Riot Games’ Public Beta Environment (PBE) server. mentr is fully independent and is not affiliated with, sponsored by, or endorsed by Riot Games. Your in-game activity on Riot’s platforms is governed by Riot Games’ Privacy Notice and Terms of Service. mentr does not have access to your Riot account credentials, game client data, or any information that Riot Games collects independently.

Applications to our coaching or mentor programs may request links to third-party profile pages such as tactics.tools or tracker.gg. These links are used solely for the purpose of evaluating competitive credentials. mentr does not access, scrape, or store data from these platforms beyond the URL you voluntarily submit. Your use of those platforms is subject to their respective privacy policies.

mentr partners with DataTFT for data support related to PROJECT PBE, specifically for facilitating participation of CN-region players. DataTFT may access limited event-related data (such as in-game names and regional identifiers) as necessary to fulfill this partnership function. DataTFT does not receive your email address, Discord ID, or any non-public personal information.

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, and to resolve disputes or enforce our agreements. Specifically:

• Program application data is retained for the duration of the relevant program set and for a reasonable period thereafter (generally no more than two years) for record-keeping and dispute resolution purposes.
• Mentor application data is retained for the duration of the mentor’s engagement with mentr and for a reasonable period thereafter.
• Account data (including Discord OAuth2 information) is retained for the duration of your active account. If you request account deletion, we will delete or de-identify your personal information within a reasonable time, subject to our legal retention obligations.
• Program interest emails are retained until you unsubscribe or request deletion, or until the relevant program has launched and the notification purpose is fulfilled.
• PROJECT PBE leaderboard and competition data (IGN, region, rank history) may be retained indefinitely as part of the public competitive record of the event.
• Payment records are retained as required by applicable tax and financial record-keeping law, generally a minimum of seven years.

You may request deletion of your personal information at any time by contacting us at contact@mentr.gg. We will respond to deletion requests within thirty (30) days. We may decline to delete certain information where retention is required by law, where the information is necessary to complete a transaction you have initiated, or where the information is necessary to protect the rights or safety of mentr or others. Where we cannot fully delete your information, we will explain the reason and will de-identify it to the extent practicable.

mentr takes reasonable and appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Storage of personal information in Supabase, which provides encryption at rest and in transit using industry-standard TLS/SSL protocols
• Use of row-level security policies to restrict database access to authorized queries only
• Authentication via Discord OAuth2, which eliminates the need for mentr to store passwords
• Restricting administrative access to platform data to authorized personnel only

However, no method of transmission over the internet or method of electronic storage is one hundred percent secure. While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law, including the Massachusetts Data Breach Notification Law (M.G.L. c. 93H).

As an operator based in the Commonwealth of Massachusetts that collects personal information about Massachusetts residents, mentr maintains a Written Information Security Program (WISP) in compliance with 201 CMR 17.00. This program governs how we store, access, and protect personal information that falls within the scope of Massachusetts data security law, including combinations of name with financial account numbers, Social Security numbers, driver’s license numbers, or state identification numbers. Inquiries regarding our WISP may be directed to contact@mentr.gg.

Regardless of your location, mentr extends the following rights to all users with respect to their personal information:

• Right to Access. You may request a copy of the personal information we hold about you. We will provide this information within thirty (30) days of receiving a verifiable request.
• Right to Correction. If any personal information we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to Deletion. You may request that we delete your personal information, subject to the limitations described in Section 6.2.
• Right to Withdraw Consent. Where our processing of your personal information is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing conducted prior to withdrawal.
• Right to Opt Out of Communications. You may unsubscribe from non-essential communications (such as program launch notifications) at any time by contacting us at contact@mentr.gg or by following the unsubscribe instructions in any such communication.
• Right to Lodge a Complaint. If you believe mentr has violated your privacy rights, you have the right to lodge a complaint with the Massachusetts Attorney General’s Office or another applicable supervisory authority.

To exercise any of the rights described above, please contact us at contact@mentr.gg. Please include your name, the email address associated with your account, a description of the right you wish to exercise, and sufficient information for us to verify your identity. We will not discriminate against you for exercising any of these rights.

Under Massachusetts General Laws Chapter 214, Section 1B, every person has a right against unreasonable, substantial, or serious interference with their privacy. mentr respects this right and processes personal information only to the extent necessary for legitimate operational purposes. We do not engage in any practice intended to unreasonably intrude upon the personal privacy of any individual.

mentr’s services are intended for users who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 13. If you are under 13, you may not use any mentr service or submit any personal information to us.

If a parent or guardian believes that their child under the age of 13 has submitted personal information to mentr without their consent, they should contact us immediately at contact@mentr.gg. We will promptly investigate and, if confirmed, delete the relevant information from our records.

Users between the ages of 13 and 17 may use mentr’s services only with the verified consent and active participation of a parent or legal guardian, who assumes full responsibility for the minor’s use of the platform and acceptance of these terms. mentr is not liable for any misrepresentation of age during the application or registration process.

In compliance with the Children’s Online Privacy Protection Act (COPPA), 15 U.S.C. 6501 et seq., mentr does not knowingly collect, use, or disclose personal information from children under 13 without verifiable parental consent. If we discover that we have inadvertently collected such information, we will delete it immediately. Parents or guardians who wish to review, correct, or delete information submitted by a child under 13 should contact us at contact@mentr.gg.

mentr.gg may use cookies and similar tracking technologies to maintain session state, authenticate logged-in users, and support basic website functionality. These are functional cookies necessary for the operation of the platform and are not used for advertising, behavioral tracking, or profiling purposes.

Authentication sessions initiated via Discord OAuth2 may store session tokens in your browser to keep you logged in across visits. These tokens are managed by Supabase’s authentication infrastructure and expire automatically after a defined period of inactivity.

If mentr implements third-party analytics tools (such as Google Analytics or similar services) in the future, this Policy will be updated to disclose that use prior to implementation. As of the effective date of this Policy, mentr does not operate any third-party behavioral analytics or advertising tracking infrastructure on mentr.gg.

Most browsers allow you to refuse or delete cookies through your browser settings. Disabling functional cookies may impair your ability to log in or use authenticated features of mentr.gg. We do not currently respond to browser Do Not Track (DNT) signals, as there is no established industry standard for interpreting them. We will update this section if our practices change.

This Privacy Policy is governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions. Any dispute arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the courts of the Commonwealth of Massachusetts.

Massachusetts residents have specific rights under state law, including but not limited to:

• Massachusetts Privacy Act (M.G.L. c. 214, Section 1B). The right against unreasonable, substantial, or serious interference with privacy, including the collection and use of personal information in ways that are disproportionate to any legitimate purpose.
• Massachusetts Data Breach Notification Law (M.G.L. c. 93H). The right to timely notification in the event that your personal information is subject to a security breach. In such an event, mentr will notify affected Massachusetts residents as required by law, and will also notify the Massachusetts Attorney General’s Office and the Director of Consumer Affairs and Business Regulation.
• Massachusetts Consumer Protection Act (M.G.L. c. 93A). The right to be free from unfair or deceptive acts or practices in connection with the collection, use, or disclosure of personal information. mentr does not engage in deceptive data practices and processes personal information only as disclosed in this Policy.

To exercise any rights under Massachusetts law, or to make any privacy-related inquiry, please contact us at contact@mentr.gg.

mentr serves users from across the United States and internationally. While this Policy is specifically designed to comply with Massachusetts law, we extend the same baseline rights described in Section 8 to all users regardless of location. Users in other jurisdictions may have additional rights under their local laws. We encourage you to contact us if you have questions about how applicable law affects your rights with respect to our data practices.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, service offerings, legal requirements, or for any other reason. When we make material changes to this Policy, we will update the “Last Updated” date at the top and post a prominent notice on mentr.gg. For changes that materially affect how we handle personal information you have already provided, we will make reasonable efforts to notify you directly, such as via email or Discord, where we have that contact information.

Your continued use of any mentr service following the posting of changes constitutes your acceptance of the revised Policy. If you do not agree with the updated terms, you should discontinue use of the relevant service and may request deletion of your personal information as described in Section 6.2.