Terms of Service

By submitting an application and making a payment, you confirm that you have read, understood, and agreed to these Terms of Service. These Terms constitute a legally binding agreement between you (“Mentee”) and Teamfight Tactics with mentr (“Company,” “we,” “our,” “us”).

Teamfight Tactics with mentr provides a structured coaching program for Teamfight Tactics (TFT) players over the course of 10 weeks, set-aligned with each competitive TFT set. The Program begins on April 15th for Set 17. Enrollment is highly selective, as acceptance depends on finding a strong mentor-Mentee match based on playstyle, goals, and availability. The Program provides mentorship and coaching services in Teamfight Tactics, including:

• Direct communication with a dedicated mentor
• Two individual coaching sessions per week, each lasting a minimum of one hour
• Two group sessions per set, each up to one hour, including a live Q&A exclusive to enrolled Mentees
• Individualized progress reports graded at the start and end of each set
• Exclusive end-of-set tournament with a prize pool

Applicants must meet the following requirements to be eligible for Teamfight Tactics with mentr:

• Have achieved a career peak rank of Masters or above in TFT
• Submit a complete application before the deadline
• Be selected following the interview process, during which Mentees rank their top three preferred mentors and mentors indicate their preferred placements. Final pairing decisions are made by the program director based on mutual fit, playstyle, and availability.

Teamfight Tactics with mentr reserves the right to accept, deny, or waitlist applicants based on program fit, mentor availability, and eligibility criteria.

By submitting an application, you represent that you are at least 18 years of age, or that a parent or legal guardian has submitted the application on your behalf and accepts these Terms. Teamfight Tactics with mentr is not responsible for any misrepresentations made during the application process regarding age or identity. Acceptance of an application does not constitute verification of age.

All mentors in the Program are required to meet at least one of the following qualifications:

• Have achieved a top 5 rank on the ladder in their region at any point during a set
• Currently participate in, or have recently participated in, the TFT Pro Circuit (TPC)
• Have competed at the TFT World Championship

These standards exist to ensure every Mentee receives coaching from a verified high-level competitor. Mentor eligibility is reviewed by Kai prior to each set.

The full program cost is $1,150 USD, payable upfront through the official website (mentr.gg) upon acceptance.

• If a Mentee is accepted but does not complete payment within 24 hours, they will lose their spot unless they have consulted with Kai directly via Discord (@kai_).
• A waitlist process does not exist unless Kai explicitly grants permission for late payment via Discord DMs.
• Initiating a chargeback or payment dispute does not supersede these Terms of Service. In the event of a chargeback, Teamfight Tactics with mentr reserves the right to cancel the Mentee’s enrollment and will cooperate fully with the payment provider’s dispute resolution process. We encourage Mentees to contact us directly at contact@mentr.gg before initiating a dispute, as most concerns can be resolved without involving a payment provider.

Refunds are not issued except under the specific circumstances outlined below. The following situations do not qualify for a refund:

• Mentee dissatisfaction with mentorship or coaching
• Mentee’s inability to participate due to personal reasons
• Lack of improvement or success in TFT
• Changes in personal schedule, game balance, or competitive format
• Refunds may be granted under extreme circumstances, such as medical leave or forced military enlistment that was unknown to the Mentee before enrolling. This is handled on a case-by-case basis and must be discussed directly with Kai via Discord DMs.
• If Teamfight Tactics with mentr cancels the program before it begins, a full refund will be issued. For Set 17, the program officially begins on April 15th, 2026. Future set start dates will be communicated in advance.
• A cancellation window of one week from the program start date (April 15th) is available to Mentees, provided no more than two coaching sessions have been completed. If a Mentee cancels within this window, a prorated refund will be issued. The refund is calculated as the total program fee minus $50 per session hour completed (based on a minimum of one hour per session), reflecting the market rate for a single coaching session with a mentor of this caliber. If the Mentee can provide verifiable evidence (e.g., a public listing or invoice dated within the past three months) that their specific mentor charges less than $50 per hour for individual sessions, that lower rate will be used instead. All refunds are issued minus any non-refundable payment processing fees incurred at the time of the original transaction.

The following outlines the participation expectations of all Mentees enrolled in the Program:

• Mentees work with their mentor to schedule coaching sessions based on both parties’ availability. Rescheduling is permitted, but both the Mentee and mentor must mutually agree on an alternate time. Rescheduling requests should be made at least 24 hours in advance, except in cases of emergency.
• Each Mentee is entitled to two individual coaching sessions per week, each lasting a minimum of one hour.
• Mentees are entitled to participate in two group sessions per set. Group sessions are recorded and released publicly a few days after airing. The live Q&A portion at the end of each group session is exclusive to enrolled Mentees and will not appear in the public recording.
• Mentor pairings are not guaranteed and cannot be appealed.
• Mentors are required to send a Discord ping to both the program director and the Mentee in the designated accountability channel at the start of each session. This is a mandatory requirement for mentors from Set 17 onward.
• Individualized progress reports are prepared and distributed by Kai at the beginning and end of each set in PDF format. These reports are based on mentor evaluations and are delivered directly to each Mentee. Failure to complete the grading rubric by the mentor may result in a delay but does not nullify the Mentee’s entitlement to a report.
• If a mentor becomes unavailable, Teamfight Tactics with mentr does not guarantee a replacement.
  • If the designated mentor becomes unavailable for an extended period, Teamfight Tactics with mentr will make reasonable efforts to assign a new mentor or reschedule sessions. However, a replacement is not guaranteed, and the final decision will be made by Kai.
  • If a satisfactory replacement cannot be found, a pro-rated refund will be calculated based on the number of sessions completed relative to the total sessions scheduled. The longer the Mentee has been in the Program, the smaller the refund.
  • The final decision regarding refunds, including amount and eligibility, will be made by the program director in good faith. Mentees may request a written explanation within 7 business days of being notified.
• If a mentor voluntarily withdraws from the Program before the set concludes, the following applies:
  • The mentor forfeits any remaining unpaid compensation for sessions not yet completed at the time of withdrawal.
  • The Mentee will receive a prorated refund calculated based on the number of sessions remaining relative to the total sessions scheduled for the Program.
  • Teamfight Tactics with mentr will make reasonable efforts to find a replacement mentor. If no suitable replacement is found, the full prorated refund will be issued.
  • The final determination of refund amounts and replacement decisions will be made by the program director in good faith. Mentees may request a written explanation within 7 business days.
• If a Mentee misses two consecutive sessions and is unreachable within 48 hours, the mentor will contribute three hours of replacement work per week for the remainder of the set: 1.5 hours of office hours and 1.5 hours of content creation. No additional compensation is provided to the mentor for this replacement work.
• Mentees may not transfer or assign their enrollment in the Program to another person.

The following outlines Teamfight Tactics with mentr’s intellectual property and sharing policy regarding original content, information sharing, and coaching sessions.

• Teamfight Tactics with mentr retains ownership of all program materials, including coaching methodologies, progress reports, tournament structures, and proprietary strategies.
• Mentees may share what they have learned.
• Mentees may not claim structured program materials such as group session recordings, progress reports, or other proprietary content as their own work.
• By enrolling in the Program, you expressly consent to being recorded during coaching sessions and group sessions. These recordings may be used for internal review, analysis, or educational purposes, and may be shared publicly unless you submit a written request to Kai specifying your desire to be excluded.
  • Any recordings shared publicly will not disclose personally identifiable information beyond what the Mentee has already made public. Recordings used for educational purposes will be handled in accordance with the privacy policy outlined in Section 11. Names, handles, or in-game identifiers may appear in shared recordings but will not be accompanied by personal contact information, financial details, or other sensitive data.
  • To be enforceable, the written request must include proof that Kai has acknowledged and responded to it. Kai is required to respond to such requests within 7 business days of receipt. Once acknowledged, relevant media will be removed from public sharing and Kai must ensure compliance.
  • Failure to submit an acknowledged request may result in media being used or shared publicly as part of the Program’s content.

Mentees are expected to conduct themselves professionally within the Teamfight Tactics with mentr community. Any harassment, inappropriate behavior, hate speech, doxxing, or toxic in-game behavior may result in immediate removal from the Program without a refund.

• Warnings may be issued by the program director in good faith, taking into account all available evidence and circumstances.
• Immediate removal is possible based on the severity of the offense.
• Mentees may appeal their removal by speaking directly with Kai, but the final decision rests with the program director. Mentees may request a written explanation of any decision within 7 business days of being notified.

Mentors are expected to conduct themselves professionally within the Teamfight Tactics with mentr community. If a Mentee believes their mentor is acting in a manner that is rude, uncooperative, unresponsive, or unprofessional, they should notify Kai immediately.

Evidence will only be considered valid if:

• It comes from messages in the designated text channels assigned to each mentor/Mentee pairing.
• It consists of video evidence from coaching sessions or group sessions.
• In extreme cases involving clear and overwhelming misconduct (e.g., repeated harassment, hate speech, or direct personal attacks), direct messages may be considered. However, minor disputes or isolated incidents within DMs will not be treated as valid evidence.

Mentors are not required to record individual sessions. Mentees are strongly encouraged to record their sessions in case evidence is needed. Any reported issues will be reviewed by Kai, and appropriate action will be taken by the program director in good faith, taking into account all available evidence and circumstances.

In the event that Kai becomes immediately and unexpectedly incapable of directing the Program, the following will occur:

• A designated third party appointed by mentr will assume temporary responsibility for financial oversight and program administration.
• All enrolled Mentees will be notified as soon as reasonably possible.
• Prorated refunds will be issued to all active Mentees based on the number of sessions remaining.
• All mentors will be paid out for sessions completed up to the point of program cancellation at the rates set by Teamfight Tactics with mentr.
• All future sessions will be canceled immediately.

Teamfight Tactics with mentr does not guarantee specific results, rankings, or earnings as a result of participation in the Program. The Program is designed to provide mentorship and coaching, but individual improvement depends on the Mentee’s effort, skill, and commitment.

Teamfight Tactics with mentr shall not be held liable for any losses, including but not limited to:

• Financial losses
• Missed competitive opportunities
• Emotional distress or dissatisfaction with coaching outcomes

In the event of a force majeure situation (e.g., natural disasters, government actions, pandemics), Teamfight Tactics with mentr may extend the Program duration to make up for lost time. If the Program is delayed for more than 14 days, Mentees may request a refund, subject to Kai’s discretion.

Teamfight Tactics with mentr is not responsible for any issues related to third-party services used in conjunction with the Program, such as Discord, payment processors, or external coaching tools. Any issues with these services should be directed to the relevant third-party provider.

Any disputes arising under these Terms shall first be attempted to be resolved through good faith negotiation between the parties. If a resolution cannot be reached within 30 days, the dispute shall be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than resolved in court. The arbitration shall take place in Massachusetts, and Massachusetts law shall govern. Each party shall bear their own costs unless the arbitrator determines otherwise. Nothing in this clause prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction.

Teamfight Tactics with mentr shall not be held liable for failure or delay in performance due to causes beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions
• Internet or technical failures
• Pandemics or health-related restrictions
• Any other unforeseeable event that prevents the fulfillment of the Program

Teamfight Tactics with mentr reserves the right to update these Terms at any time. Continued participation in the Program after changes to the Terms constitutes acceptance of the revised terms.

Teamfight Tactics with mentr is committed to protecting the privacy and security of your personal information. By enrolling in the Program, you consent to the collection, use, and sharing of your personal data in accordance with this section and any applicable laws. We collect personal data necessary to provide you with the services included in the Program, such as contact information, payment details, and information provided during coaching sessions. This data is stored securely and used solely for administering the Program.

We do not sell or share your personal information with third parties for marketing purposes. However, we may share your data with trusted third-party service providers necessary for the execution of the Program (e.g., payment processors, coaching tools, and email platforms). These third parties are contractually obligated to protect your data in accordance with applicable laws.

You have the right to request access to, correction of, or deletion of your personal data. To exercise any of these rights, please contact Kai directly via Discord or email at contact@mentr.gg.

We will retain your personal data for as long as necessary to fulfill the purposes outlined in the Program or as required by law.

By participating in the Program, you acknowledge that you have read, understood, and agree to the collection and processing of your data as described in this section.

If you have any questions regarding these Terms of Service, please contact us at: